Privacy Policy

1. Who We Are

Luxor Services & Concierge Ltd ("Luxor", "we", "us") is the data controller for personal information collected via this website and our services.

2. What We Collect

• Contact details (name, email, phone) provided during booking, account registration, or partner application.
• Booking history, preferences and location addresses.
• Payment metadata handled by Stripe (we never store card numbers).
• Technical data such as IP address, browser and cookies.

3. How We Use It

To deliver requested services, process payments, communicate about bookings, improve the platform, and comply with legal obligations. We never sell your data.

4. Legal Basis (UK GDPR)

Contract performance (bookings), legitimate interests (service improvement), consent (marketing/cookies), and legal obligations (tax records).

5. Sharing

We share personal data with vetted service partners strictly to deliver your booking, and with processors including Stripe (payments), Cloudinary (media), and email/SMS providers where enabled.

6. Your Rights

You have the right to access, correct, delete, or export your personal data, and to object to processing. Contact us at info@luxorservicesconcierge.com.

7. Retention

Booking and financial records are retained for 7 years to meet UK tax requirements. Marketing consent is retained until withdrawn.

8. Contact

Luxor Services & Concierge Ltd — London, United Kingdom. Email info@luxorservicesconcierge.com.